Return & Exchange Policy

At Stylo, we strive to deliver the highest quality men’s apparel. If you are not completely satisfied with your purchase—whether it’s a sizing issue or a product defect—we are here to help you with a smooth and hassle-free return or exchange process.

1. Eligibility for Return & Exchange

To be eligible for a return or exchange, please ensure the following conditions are met:

  • Timeframe: You must request a return or exchange within 7 days of receiving your delivery.
  • Product Condition: The item must be unused, unwashed, unworn, and in the same condition as received.
  • Tags & Packaging: All original tags, labels, and packaging must remain intact.
  • Proof of Purchase: You must provide the original order invoice or order ID.

2. Valid Reasons for Return & Exchange

We accept returns or exchanges under the following circumstances:

  • Size Fitting Issue: The item does not fit properly, and you need a different size.
  • Damaged or Defective Item: The product arrived with manufacturing defects or physical damage.
  • Incorrect Product Delivered: You received a different item, color, or size than what you ordered.

3. Return & Exchange Process

  1. Contact Us: Reach out to our customer support via Email or through the Contact Form / Live Chat on our website within 7 days of delivery.
  2. Provide Details: Share your Order ID, clear photos/videos showing the issue or tag, and specify whether you want an exchange or refund.
  3. Product Inspection: Once approved, our courier partner will collect the product from your address (or you can send it to our return address via Sundarban / Pathao Courier).

4. Shipping Costs for Returns

  • Our Mistake (Defective / Wrong Item Delivered): Stylo will cover 100% of the return and re-delivery shipping costs.
  • Size Swap / Mind Change: If you wish to exchange an item for a size change or personal preference, the customer will be responsible for the courier delivery charges (Inside Dhaka: ৳80 | Outside Dhaka: ৳130).

5. Refunds (Cash on Delivery Orders)

  • Exchange First: We always prioritize replacing defective or ill-fitting items with the correct ones.
  • Cash Refund: If a replacement item is out of stock or you prefer a refund, we will issue a cash refund via bKash, Nagad, or Bank Transfer within 3–5 business days after receiving and inspecting the returned item.
  • Note: Original delivery charges are non-refundable unless the return is due to our error.

6. Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged unless they arrive defective:

  • Innerwear / Undergarments / Socks
  • Items marked under “Clearance Sale” or “Final Outlet Sale”

Have Questions?

If you need any help with your return or exchange, our support team is ready to assist you: